Staying current on the ever-changing features of social networking sites (SNS) can be daunting for anyone who teaches business or professional communication. Shifting focus from site features to student skills can help.
In a study led by Alexander J.A.M. van Duersen of the University of Twente, the researchers propose three groups of SNS skill for professional communicators:
Communicating: The researchers assert that SNS communication skills involve both communicating so others can understand you, and listening so you can understand others. Specific communication skills include effectively using SNS for external and internal correspondence, writing understandable narratives, understanding others’ emotions over chat, and participating in forum discussions.
Creating: Creation skills involve knowing how to create and publish professional SNS content for your organization. The researchers highlight skills of creating online media that communicate and align with your organization’s brand and values, and creating and publishing content in a way that enables and receives positive engagement from other users.
Strategizing: Strategy skills focus on making decisions, which includes gathering and analyzing SNS information and then using that information to achieve organizational goals. Specific strategic skills include using SNS for gaining customers, increasing profitability, getting ahead of competition, and enhancing relationships with stakeholders.
By focusing on the skills of communicating, creating, and strategizing, business and professional communication instructors can stay focused on what really matters: helping students gain skills that will transfer beyond the next site update.
Read the entire article “Social Network Site Skills for Communication Professionals: Conceptualization, operationalization, and an Empirical Investigation” by Alexander J.A.M. van Deursen, Carla Verlage, and Ester van Laar to learn more about essential SNS skills you can teach your students.
To learn other tips for teaching students about social media communication, take a look at Chapter 6 in our textbook Writing and Speaking for Business.
SOURCE: IEEE Transactions on Professional Communication
IMAGE BY GERD ALTMANN
We're Bill Baker and Matt Baker, and we believe that communication is the lifeblood of management. We hope these posts will help you more effectively communicate and manage in your organization.